We’re here to help
Support
Questions about a missing trip, background recording, synchronization, or your account? Start with the notes below or send us a message.
Automatic recording
For hands-free trip detection, allow Always Location Access, allow Motion & Fitness access, and enable Automatic Detection in LoopMap Settings. iOS may suspend automatic detection if you force-quit LoopMap by swiping it away from the app switcher.
Offline synchronization
LoopMap can continue recording without an internet connection. Pending samples are kept on your iPhone and uploaded after connectivity returns. You can check the current queue in Settings.
Missing or incomplete trips
Confirm that Location Services are enabled, LoopMap has Always access, Low Power Mode is not interfering with background activity, and the app has not been force-quit. GPS availability can vary in tunnels, underground parking, and dense indoor environments.
Account and data deletion
Open LoopMap, go to Settings, and choose Delete Account and Data. After you confirm your identity, your LoopMap account and associated server data are permanently deleted.
Contact LoopMap Support
Email hakanozen@gmail.com. Please describe what happened and include your iOS version and LoopMap version. Do not email passwords or private authentication keys.